01IT Helpdesk Support
A single place for your team to log issues and get answers, with every request tracked from open to resolved.
- Log requests by email or through your client portal
- Every ticket tracked with status and history
- Priority handling for issues that stop work
02Remote Assistance
Secure remote sessions so a technician can take a look at the actual machine instead of guessing over the phone.
- Secure remote sessions on Windows and macOS
- Screen sharing with the user, not behind their back
- Fixes applied while you watch, not queued for a site visit
03Basic IT Troubleshooting
Printers, Wi-Fi, laptops, peripherals, logins and the everyday faults that quietly cost your staff hours each week.
- Printers, scanners and peripherals
- Wi-Fi, connectivity and VPN access
- Laptop, desktop and login problems
04Microsoft 365 Support
Mailboxes, Teams, SharePoint, OneDrive, licences and user onboarding — administered and supported for you.
- Mailbox, licence and user administration
- Teams, SharePoint and OneDrive support
- New-starter setup and leaver offboarding
05Proactive IT Advice
Regular guidance on what to replace, secure or simplify next, so IT decisions stop being emergencies.
- Guidance on hardware refresh and licensing
- Practical security recommendations
- A quarterly view of what to fix next