Everything included in SmartStart

One subscription at R 500 per user per month covers the five support services below for every person you cover.

01

IT Helpdesk Support

A single place for your team to log issues and get answers, with every request tracked from open to resolved.

  • Log requests by email or through your client portal
  • Every ticket tracked with status and history
  • Priority handling for issues that stop work
02

Remote Assistance

Secure remote sessions so a technician can take a look at the actual machine instead of guessing over the phone.

  • Secure remote sessions on Windows and macOS
  • Screen sharing with the user, not behind their back
  • Fixes applied while you watch, not queued for a site visit
03

Basic IT Troubleshooting

Printers, Wi-Fi, laptops, peripherals, logins and the everyday faults that quietly cost your staff hours each week.

  • Printers, scanners and peripherals
  • Wi-Fi, connectivity and VPN access
  • Laptop, desktop and login problems
04

Microsoft 365 Support

Mailboxes, Teams, SharePoint, OneDrive, licences and user onboarding — administered and supported for you.

  • Mailbox, licence and user administration
  • Teams, SharePoint and OneDrive support
  • New-starter setup and leaver offboarding
05

Proactive IT Advice

Regular guidance on what to replace, secure or simplify next, so IT decisions stop being emergencies.

  • Guidance on hardware refresh and licensing
  • Practical security recommendations
  • A quarterly view of what to fix next